Last updated: October 1, 2026
We want you to be happy with what you buy, so please read this before ordering. Because every parcel travels internationally from Spain and our patterns are digital files, our policy is simple and strict:
No returns, no refunds for change of mind
- We do not accept returns and we do not give refunds if you change your mind, don’t like the product, chose the wrong colour or size, or no longer need it. This applies to physical products (kits and yarn).
- Please check the product page carefully and write to us at info@lanamalacrochet.com before ordering if you have any doubt. We are happy to help.
Digital products (PDF patterns and video tutorials)
Digital products are not refundable once downloaded (or once you have accessed them). If a file is damaged or does not open, write to us and we will help you get a working copy.
Kits (pattern + yarn)
The pattern PDF is not refundable once downloaded. The yarn part follows the rule for physical products: no returns or refunds for change of mind.
If something goes wrong on our side
If your physical order arrives damaged or you receive the wrong product because of our mistake, contact us at info@lanamalacrochet.com with your order number and photos.
- Deadline to report it: within 7 days of delivery, with photos.
- Solution: we send a replacement. We do not give refunds.
Parcels lost, held, delayed or refused at customs
Duties, taxes and customs fees are your responsibility. From the moment we hand the parcel to the carrier, the risk of loss, delay, customs retention or refusal, and any related costs, are yours, and no refund is given. Refusing or not collecting a parcel does not entitle you to a refund.
Cancelling an order
You can cancel a physical order before we ship it by writing to info@lanamalacrochet.com as soon as possible. Once an order has been shipped, it can no longer be cancelled.
This policy does not limit any rights you have by law that cannot be excluded.