Last updated: October 1, 2026
Physical products (kits and yarn)
Ana prepares and ships your order personally, with a lot of care.
| Where we ship | United States and Mexico only |
| Shipping cost | Flat rate of €84.99 per order (shop currency: euros) |
| Estimated delivery time | 7 to 14 days |
| Tracking | For the moment, shipments do not include a guaranteed tracking number |
The delivery time (7 to 14 days) is counted from the day we ship your order and is an estimate, not a guarantee. It may be longer because of customs or carrier delays.
Customs, duties and taxes
Your parcel is sent from Spain, so it will cross an international border. You, the buyer, pay any import duties, import taxes (including local VAT or similar) and customs fees charged by your country. They are not included in the product price or the shipping cost, and we cannot tell you the amount in advance. We do not charge sales tax. Please check with your local customs office if you are unsure.
Risk and responsibility. From the moment we hand your parcel to the carrier, the risk of loss, delay, customs retention or refusal is yours, along with any related costs, and no refund is given in those cases.
Your address
Please give us a complete and correct delivery address and a contact phone number. If the parcel cannot be delivered because of wrong or incomplete details, any extra costs (re-delivery, return to sender, storage) are yours.
Damaged parcel or wrong item
If your order arrives damaged, or you receive a different product than the one you ordered because of a mistake on our side, write to us at info@lanamalacrochet.com with your order number and photos.
- Deadline to report it: within 7 days of delivery, with photos.
- What we will do: we will send a replacement. We do not give refunds.
Lost parcels
Parcels lost in transit, or held or refused at customs, are the buyer’s risk and are not refunded (see “Risk and responsibility” above).
Digital products
Digital patterns need no shipping. You get access to the download right after your payment is confirmed (in your customer account and/or by email).
More information in our Terms & Conditions and Returns & Refunds Policy.